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AptoHosting.com will not sell,
distribute, reveal, or otherwise make available any customer information.
We contribute a great amount of time and help to anti-spam organizations.
Should we need to contact you directly regarding your specific account
or service we will do so via email only.
Satisfaction Guaranteed
30 Day Guarantee Statement
for Shared and Reseller Accounts ONLY: If for any reason you are unhappy
with the services you receive from Apto Hosting during the first 30
days of service, you may request using our cancellation form that your
services be discontinued at which time you will receive a full refund.
You must also state a reason as to why you are canceling. We are the
sole arbiter as to if your reason is a valid reason and if all possible
steps were taken on your side and on ours to correct the situation causing
the interest to cancel.
New Accounts
All new web hosting accounts
purchased on our order page are set up within 14 hours by our
account administrators. You will receive two emails including login
details after your purchase.
Domain Names and Domain
Transfers
In order for your domain name
to point to the Apto server your new account is located on, you must
change your DNS (Domain Name Servers) at your registrar. That process
is not known as a domain transfer. A domain transfer is if you want
to physically transfer your domain to Apto Hosting and away from your
original registrar. A domain transfer is $15.99 and that goes toward
one year of registration with Apto Hosting Domains, added on to your
current registration period with the previous registrar.
Apto Hosting will take necessary
steps to register domain names on behalf of the client when requested.
However, clients are responsible for renewing their domain names. Apto
Hosting does not take responsibility for failing to renew domain names.
If your domain name was registered via our company, you must check and
take appropriate actions to renew a domain that is about to expire.
We do not handle renewals unless specifically asked for by sending a
ticket to our helpdesk. If you have any questions at all about DNS changes
or domain names in general, please email domains@aptohosting.com
Payments
All invoices will be generated and sent out 7 days before they are due. All clients will receive a reminder of the generated invoice 3 days before the invoice due date. Invoices will be emailed and available on the Apto Hosting control panel to be paid. Credit card and Paypal payments are only two forms of payment accepted.
3 days after the invoice is due you will receive an overdue reminder. If payment is not received within 48 hours of the overdue reminder the account will be suspended until payment is made. After 30 days from time of suspension, the account will be terminated and remaining invoice balance will be sent to collections.
Cancellations
Shared & Reseller- If you
wish to cancel your services, you must file your request via our cancellation
form 5 business days prior to your renewal date. If your notice of cancellation
is not received within this time frame, you will be liable for payment
of the proceeding month/year and hereby agree to complete payment as
invoiced accordingly.
The form is located here: Apto
Hosting Cancellation Form
If you cancel your account
and your payments still continue for any reasons such as 1) by fault
of Apto Hosting staff 2) by fault of the credit card processor 3) by
fault of any other payment collection company we are not responsible
for any overdraft fees that are issued by your financial institution.
Overage Charges
Our hosting plans are designed
to accommodate the majority of usage scenarios given the needs of our
customers. However, your usage may vary and require additional allocations,
specifically in the areas of storage and traffic. We will never charge
your card automatically if your account requires more resources. You
must keep your email address updated within your cPanel, so that you
may receive an email when your account reaches certain limits determined
solely by our system. You will receive a bandwidth exceedment warning
at 90% at which time you may contact us to purchase a higher transfer
quota for your account. If you do not contact us, the system will suspend
your site if your allotments exceed.
Refunds/Account Termination
If, for any reason, AptoHosting.com
fails to deliver said services, a prorated credit can be issued upon
request. No credits will be issued if abuse of our stated policies forces
AptoHosting.com to suspend or terminate your services prematurely. In
the event you request account cancellation, once your service has been
cancelled your account will be suspended from use. It will then be deleted
within 30 days.
Cancellations of accounts pre-paid
for on a monthly basis will not receive a credit/refund for the remainder
of the billing period, therefore we encourge to only submit cancellation
when the account will no longer be used. Cancellations of accounts pre-paid
on a yearly basis will only receive a pro-rated credit, not a refund,
based on the monthly rate of the same hosting plan, where any applicable
credits will be issued to the client account and can be used to purchase
other services/products by client at anytime. All add-on service payments
are non-refundable as they are included only during the life of the
hosting plan. If for any other reason your account becomes suspended
and remains suspended it will be deleted after a 30-day period.
Content
AptoHosting.com, believes
in freedom of speech; however, any content (written, visual, or implied)
in the following areas will not be tolerated and is grounds for immediate
suspension of service (in most cases customer will be allowed a zip
file of their account): racism or prejudice due to color, creed, or
belief; any violent/malicious/obscene content written, visual or implied.
We will not tolerate any type of hate site including terrorist related
websites on our network. If we receive notice that there is such a hate
site hosted within our network, the customer hosting the material will
be notified immediately. They are required to remove the content within
a certain timeframe or will face account suspension and/or termination.
We prefer that you self-govern
your content and remain responsible and all-knowing of your website
publicly provides. Even if other users have access to your account,
you are responsible for their actions. However, if AptoHosting.com,
is made aware of any questionable content on a Apto Hosting-hosted site,
we will address the concerns immediately and directly with you to seek
a resolution. If any person contacts us about content they have found
on an AptoHosting server that copyrights their own material or that
they wish to be removed, we require a proper DMCA notice to begin investigation.
Liabilities
AptoHosting.com, makes no endorsement,
claims, or promises regarding the services offered by
our customers and will not be held liable for any disputes or
claims against said customers. In no event shall AptoHosting.com, be
liable for any direct, indirect, incidental, consequential, special
and exemplary damages, or any damages whatsoever, arising from the use
or performance of a customer web site or from any information, services
or products provided through a customer web site. If there is questionable
content on any server in our network, we will not take any action against
any material or action until the website is brought to our attention
by emailing our abuse department at abuse@aptohosting.com.
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